Orders are shipped once paid in full and will be shipped within 3 to 5 business days. If something is back ordered we will contact you with approximate ship dates but likely within 3 to 4 weeks. We use Fedex and USPS to deliver your orders. We do not offer refunds or replacements for shipping errors (i.e. lost items or items damaged in shipping). But if there is an issue with shipping please contact us immediately via email - with photos of items damaged during shipping.
We want you to be satisfied with your order. Please make sure you are ordering the correct insert for your cooler as they all have slightly different inside dimensions. If you don't see what your looking for contact us and we can put it on our build list! But if you decide to return your insert please contact us at within 5 days of delivery. The item must be in new condition when returned.
We do our best to not send out any defective product but if you receive a product from Rock Steady Coolers that has any defects due to manufacturing please contact us immediately via email - with photos of the defects.